What We Do
Chase the bold.
Chase the bold.
Our craft is a wide variety of backgrounds, skills, and techniques. Whether it’s complex design, deep dive research, or expanding on a way-out-there user experience idea, we work with our clients as partners to take on any user experience goal.
Research
User and customer research is one of the most important first steps of the product development process. We draw on a variety of methods and services to make sure you have a handle on your users’ needs and desires. From 1:1 Interviews to Contextual Observation to Personas we’ll dive deeply into your users’ stories and potential markets to provide you with the information needed to focus on what matters most: your users.
Affinity Diagramming
Effectively visualize hidden trends and connections—and make it look cool.
Personas
Personas bring to life your idealized users. Know them intimately to build what they want and need.
Contextual Inquiry
Deeply understanding users’ wants and needs leads to strikingly compelling products
Oftentimes the best way to understand a user’s wants and needs is to effectively join them in their world. Contextual Inquiry is a user research method whereby the researcher is embedded in the user’s environment, alternately observing and intervie
Interviews
Interviews help you understand the broader context of how users interact with your designs.
Diary Studies
Track users over time to harvest insights into thresholds of hidden behavior
Competitive Analysis
Competition is not only the basis of protection to the consumer, but is the incentive to progress.
Surveys
Not quite a spigot, not yet a firehose. A quick way to start growing your user understanding.
Use Cases
The blueprints for successful design
Usability Testing
"Usability! Usability! Usability!" - What Steve Ballmer should have said.
Heuristic Analysis
A fresh perspective to help improve design; and fast!
Benchmark Testing
You need to robustly measure? Then you need to benchmark.
Rapid Iteration
Rapid design. Rapid feedback. Rapid success (or failure).
Remote Testing
User insight from a distance. Reach all customer markets quickly.
Eye-Tracking
The eyes have it... They have the key to whether your design is working.
Visual Design
the next par
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Design
EchoUser provides a multitude of design services, including interaction design, visual design, and industrial design. We also design for multiple devices and platforms, including the web, smart mobile devices, and elsewhere. We aim to create compelling, usable, and intuitive designs for any platform that best fits the underlying experience.
Contextual Inquiry
Deeply understanding users’ wants and needs leads to strikingly compelling products
Oftentimes the best way to understand a user’s wants and needs is to effectively join them in their world. Contextual Inquiry is a user research method whereby the researcher is embedded in the user’s environment, alternately observing and intervie
Visual Design
You want to go from "blah" to "BAM!!" You don't want lipstick on a pig.
Interaction Design
We design to optimize your product experience, your customer's satisfaction, and your success.
Affinity Diagramming
Effectively visualize hidden trends and connections—and make it look cool.
Use Cases
The blueprints for successful design
Wireframing
Wireframing: LEGO, but for adults. Quick, draft design, but appealing and communicative.
Prototyping
Prototyping, not practice, makes perfect design
Industrial Design
Industrial designer's hands are like carpenter's hands, just smoother. Let us build for you.
Rapid Iteration
Rapid design. Rapid feedback. Rapid success (or failure).
Visual Branding
How you look, matters.
UX Design for Startups
When you’re on the bleeding edge, your UX should be as cutting edge as you.
UX Design for Enterprise
We thrive on complexity.
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Process
Research: Discover
It’s important to understand the big picture before getting into the details. By exploring the business needs and market surrounding your product, we’ll help you to design an experience that fits in the broader ecosystem.
Interviews
Interviews help you understand the broader context of how users interact with your designs.
Affinity Diagramming
Effectively visualize hidden trends and connections—and make it look cool.
Personas
Personas bring to life your idealized users. Know them intimately to build what they want and need.
Diary Studies
Track users over time to harvest insights into thresholds of hidden behavior
Surveys
Not quite a spigot, not yet a firehose. A quick way to start growing your user understanding.
Heuristic Analysis
A fresh perspective to help improve design; and fast!
Related Work
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Research: Understand
User research is a critical step of the product development process. We dive deeply into user stories and potential markets to understand user needs and desires through and through. These findings shape every subsequent decision in the process.
Competitive Analysis
Competition is not only the basis of protection to the consumer, but is the incentive to progress.
Interviews
Interviews help you understand the broader context of how users interact with your designs.
Surveys
Not quite a spigot, not yet a firehose. A quick way to start growing your user understanding.
Contextual Inquiry
Deeply understanding users’ wants and needs leads to strikingly compelling products
Oftentimes the best way to understand a user’s wants and needs is to effectively join them in their world. Contextual Inquiry is a user research method whereby the researcher is embedded in the user’s environment, alternately observing and intervie
Remote Testing
User insight from a distance. Reach all customer markets quickly.
Affinity Diagramming
Effectively visualize hidden trends and connections—and make it look cool.
Personas
Personas bring to life your idealized users. Know them intimately to build what they want and need.
Diary Studies
Track users over time to harvest insights into thresholds of hidden behavior
Use Cases
The blueprints for successful design
Heuristic Analysis
A fresh perspective to help improve design; and fast!
Visual Design
the next par
Related Work
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Research: Assess
Capturing user feedback allows us to assess whether users truly understand your product. Integrating quantitative rigor into our design process ensures that we hold ourselves accountable to an unbiased usability standard. These metrics inform the roadmap for further improvement.
Interviews
Interviews help you understand the broader context of how users interact with your designs.
Diary Studies
Track users over time to harvest insights into thresholds of hidden behavior
Competitive Analysis
Competition is not only the basis of protection to the consumer, but is the incentive to progress.
Surveys
Not quite a spigot, not yet a firehose. A quick way to start growing your user understanding.
Usability Testing
"Usability! Usability! Usability!" - What Steve Ballmer should have said.
Heuristic Analysis
A fresh perspective to help improve design; and fast!
Benchmark Testing
You need to robustly measure? Then you need to benchmark.
Rapid Iteration
Rapid design. Rapid feedback. Rapid success (or failure).
Remote Testing
User insight from a distance. Reach all customer markets quickly.
Eye-Tracking
The eyes have it... They have the key to whether your design is working.
Visual Design
the next par
Related Work
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Research: Define
Before we even start to build wireframes and mocks, we translate our understanding of user needs and behaviors into product requirements. This is where research starts to shape design. By mapping user needs to product functionality, we ensure that we build an experience that serves the user.
Interviews
Interviews help you understand the broader context of how users interact with your designs.
Contextual Inquiry
Deeply understanding users’ wants and needs leads to strikingly compelling products
Oftentimes the best way to understand a user’s wants and needs is to effectively join them in their world. Contextual Inquiry is a user research method whereby the researcher is embedded in the user’s environment, alternately observing and intervie
Personas
Personas bring to life your idealized users. Know them intimately to build what they want and need.
Affinity Diagramming
Effectively visualize hidden trends and connections—and make it look cool.
Use Cases
The blueprints for successful design
Wireframing
Wireframing: LEGO, but for adults. Quick, draft design, but appealing and communicative.
Prototyping
Prototyping, not practice, makes perfect design
Industrial Design
Industrial designer's hands are like carpenter's hands, just smoother. Let us build for you.
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Research: Conceptualize
Once we thoroughly understand your product’s requirements and constraints, we map out how a user might conceptualize the product experience. We define relationships between elements of the product, and define user workflows for accomplishing tasks. This blueprint serves as a foundation for interaction design.
Interviews
Interviews help you understand the broader context of how users interact with your designs.
Visual Design
You want to go from "blah" to "BAM!!" You don't want lipstick on a pig.
Contextual Inquiry
Deeply understanding users’ wants and needs leads to strikingly compelling products
Oftentimes the best way to understand a user’s wants and needs is to effectively join them in their world. Contextual Inquiry is a user research method whereby the researcher is embedded in the user’s environment, alternately observing and intervie
Affinity Diagramming
Effectively visualize hidden trends and connections—and make it look cool.
Personas
Personas bring to life your idealized users. Know them intimately to build what they want and need.
Use Cases
The blueprints for successful design
Interaction Design
We design to optimize your product experience, your customer's satisfaction, and your success.
Wireframing
Wireframing: LEGO, but for adults. Quick, draft design, but appealing and communicative.
Industrial Design
Industrial designer's hands are like carpenter's hands, just smoother. Let us build for you.
Visual Design
the next par
Related Work
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Research: Visualize
Our interaction and visual designers bring product ideas to life via a variety of methods and tools, from sketches, to annotated wireframes, to hi-fidelity mockups.
Contextual Inquiry
Deeply understanding users’ wants and needs leads to strikingly compelling products
Oftentimes the best way to understand a user’s wants and needs is to effectively join them in their world. Contextual Inquiry is a user research method whereby the researcher is embedded in the user’s environment, alternately observing and intervie
Interaction Design
We design to optimize your product experience, your customer's satisfaction, and your success.
Visual Design
You want to go from "blah" to "BAM!!" You don't want lipstick on a pig.
Wireframing
Wireframing: LEGO, but for adults. Quick, draft design, but appealing and communicative.
Prototyping
Prototyping, not practice, makes perfect design
Industrial Design
Industrial designer's hands are like carpenter's hands, just smoother. Let us build for you.
Rapid Iteration
Rapid design. Rapid feedback. Rapid success (or failure).