Case Study
Hoopla Admin Redesign
A redesign of the Hoopla admin panel – the control panel portion of a SalesForce app that motivates salespeople.
Challenge
Our Initial project was to create a heuristic review of Hoopla's admin site. The Heuristic document found many significant issues that included hiding information from the user, a system that was to complex for the majority of users to understand, and a
Approach
A comprehensive re-design occurred, and the admin was completely altered to improve usability and allow a user to manage large numbers of Hoopla players and easily create channels. The new interface moved away from a ‘database' model and to a more use
Outcome
Using traditional heuristics (e.g., visibility, discoverability, navigation, and information hierarchy) along with our experience across a wide breadth of products and domains, we recommended several flow changes for the Hoopla Admin.
After establishing