Case Study

Nimbula was an “Infrastructure as a Service” (IaaS) company that provided the tools for other companies to create and manage their own cloud services. Their challenge was a big one: how could they make their product intuitive enough for normal developers and cloud service end users, but not hide its amazing technical prowess? We conducted an end-to-end product redesign, from user research, to wireframes and testing, to pixel perfect mockups.

The biggest challenge? Normal people don't “speak API”. As such, the existing UI – essentially an API with a skin – needed to be redesigned and re-architected. User research activities, and a comprehensive iterative design process, led to a product designed to deliver powerful IaaS functionality in a user-friendly package.

First, we conducted over a dozen user interviews and workshops to delve into user behavior and identify key user flows.

We then translated our findings into a new product experience. A homescreen provided much-needed context to novice and expert users of the complex app. Complex JSON files were also given a visual face to help more novice users manage complex cloud operations.

At the end of the project, we delivered comprehensive research findings, as well as detailed wireframes and visual mockups that communicated how the redesigned product should look and function.